Refund policy

Returns & Refunds Policy

At Sef’s Selection, we want you to be happy with your purchase. If you change your mind or there is an issue with your order, please read our returns policy below.

Change of Mind Returns

You have 14 days from the date you receive your order to let us know that you wish to return an item.

Once you have notified us, you then have a further 14 days to send the item back.

To be eligible for a return, items should be returned in the same condition in which they were received, with any original tags and packaging where applicable.

You may inspect or try on an item as you reasonably would in a shop. However, we may reduce the amount refunded if an item has been used, worn or handled beyond what is reasonably necessary to inspect it.

Return Postage

For change-of-mind returns, the customer is responsible for the cost of returning the item unless otherwise agreed.

We recommend using a tracked postage service and keeping proof of postage until your refund has been completed.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so we can arrange the appropriate resolution.

Refunds

Once your return has been received and checked, we will process your refund to your original payment method.

Refunds will be processed within 14 days of receiving the returned goods, or receiving evidence that the goods have been sent back where applicable.

Where you cancel your entire order within your statutory cancellation period, we will also refund the cost of our standard delivery option. Any additional amount paid for a premium or express delivery service may not be refundable beyond the cost of standard delivery.

Your bank or payment provider may take additional time to show the refund in your account.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, incorrect or materially different from its description, please contact us as soon as possible.

Your statutory consumer rights are not affected by this policy. Where required by law, you may be entitled to a refund, repair or replacement.

Please provide your order number along with photographs or details of the issue where possible so we can resolve the matter quickly.

Non-Returnable Items

Certain products may not be eligible for change-of-mind returns where permitted by law, including:

  • Personalised or custom-made goods
  • Perishable goods
  • Sealed goods that cannot be returned for health or hygiene reasons once the seal has been broken
  • Other items specifically excluded from cancellation rights under applicable consumer law

This does not affect your rights where an item is faulty or not as described.

How to Start a Return

To request a return, please contact us through our Contact Us page and include:

  • Your name
  • Order number
  • Item(s) you wish to return
  • Reason for the return

We will provide return instructions.

Please do not send items back without first contacting us.

Business Information

Sef’s Selection is a trading name of Kasbah Ventures Ltd, a company registered in England and Wales.

Company Number: 17325023
Registered Office: 66 Paul Street, London, EC2A 4NA

Nothing in this policy limits or excludes any rights you have under UK consumer law.